Privacy Policy

Phoenix Trading Privacy Policy
Phoenix Trading respects your privacy and will use your personal information responsibly. This policy explains how we will use and look after any personal information that is provided through this website.

Collecting Information
Phoenix Trading collects information when you fill out our on-line enquiry form, or otherwise provide us with personal information. This information could include names, email addresses, postal addresses and phone and fax numbers.

Use of Information
Your personal information will be used only to provide you with the information that you have requested from us.

Use of ‘Cookies’
‘Cookies’ are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. Essentially it takes the form of a small text file deposited on your computer’s hard drive.

Phoenix Trading may use Cookies so that we can tailor the service provided on our site to suit each individual user’s needs. The use of Cookies does not give us access to the rest of your computer.

To find out how to prevent our Cookies from being stored on your computer, please refer to your internet browser’s instructions or visit If you do disable our Cookies you may not be able to access certain services or facilities on our site.

Protecting Personal Information
Phoenix Trading has implemented procedures and adopted technical and security measures to ensure the security of your personal information is not compromised. Personal information collected from the website and from other channels you may have used (for example: email, telephone or by written correspondence) is stored on a secure server. All personal information is encrypted and all internet links have firewalls to ensure a high level of security. We will only retain your information for the period necessary for the use for which it is submitted to us. If the information that you have requested relates to operations in another country then we will send your personal information to Phoenix Tradingļæ½s UK Head Office in London for the purpose of satisfying your enquiry.

Disclosing Personal Information
Information about our customers is an important part of our business, and we are not in the business of selling it to others. It is possible that we may provide your information to our service providers and associated organisations for the purposes of understanding your needs and processing your order. We release account and other personal information when we believe release is appropriate to comply with the law.

Your Consent
When you provide us with information you automatically consent to it being used by us for the purposes as set out in this privacy statement.

Changes to Your Information
If your personal details change and you want us to be aware of this please let us know by contacting us at:

We reserve the right to modify this Privacy Statement from time to time. We will post any notice of changes on our website. However we will not make any material changes to the way we process your personal information without first seeking your consent.

Contacting Us
If you have any questions regarding our privacy policy or would like to be remove or change your information, please feel free to contact us by post or email at the addresses listed below.

Phoenix Trading
Unit 6, 307-309 Merton Road,
London, SW18 5JS
©2016 Phoenix Trading. All rights reserved.