Terms & Conditions

By using the Phoenix Trading Website, you agree to abide by these Terms and Conditions.

Anyone is entitled to view and use this website for their own purposes provided that it is used for information purposes only and no material on this website is reproduced for commercial purposes.

You may only create a link to this website with Phoenix Trading’s approval and any link you do create is only to the Home Page. If you do want to create a link, please contact infoanz@phoenix-trading.co.uk.

This website contains links to third party websites; these links are provided for your convenience. As Phoenix Trading does not control these other websites, or their content, it will accept no liability for them. Inclusion of a link to a third party website does not indicate any endorsement by Phoenix Trading of the website, its contents or any goods or services offered by the website owners.

Online Ordering

Phoenix Trading only delivers within Australia and New Zealand.

We accept the following methods of payment:

Visa; MasterCard; Maestro

We accept the following credit / debit cards

Or arrange payment directly with your Phoenix Trader.

Terms and Conditions
Payment subject to agreement with your Phoenix Trader. Every effort is made to ensure that the information contained on the website and in the current brochure is correct at the time of going to press and, whilst we try to ensure that we hold everything in stock, all product is subject to availability.

Delivery will normally be within 30 days of your order. The total price includes delivery as stated on the website. Your contract of sale is with your Phoenix Trader who is an independent seller of the Phoenix Trading range of products. She/he is not an agent of Phoenix Trading.

By law, the goods must comply with their description and be of satisfactory quality. If for any reason you are not satisfied with your purchase, your Phoenix Trader will gladly replace the item or refund your monies in full if you cancel and return the goods in accordance with your Right of Cancellation (see below).

Total Satisfaction
We are sure you will be satisfied with your purchase. If not totally satisfied, however, please contact your Independent Phoenix Trader. If still not satisfied, contact:
Customer Services
Phoenix Trading
Unit 6, 307-309 Merton Road,
London SW18 5JS
Tel: 020 8875 9944

In accordance with our aim of total customer satisfaction, we will acknowledge any complaint within one working day and will seek to resolve it as soon as possible thereafter.

Right of Cancellation
You may cancel your order any time up to 14 days after delivery of the goods. To do so, you must make a clear statement of your wish to cancel. That statement should be communicated (e.g. by letter or email) to your Phoenix Trader (contact details on their website and your order confirmation). If posted or emailed, notice of cancellation takes effect when posted or sent. Provided that any goods which you have received under the cancelled contract have been returned (at your own expense) complete and in good condition to your distributor within 14 days of your cancellation, you will be entitled to receive a full refund using the same means of payment as you used for your payment. You will incur no fees for that reimbursement.

You have made this contract with the Phoenix Trader named on your order confirmation email.

Copyright and Trade Marks

Phoenix Trading is the owner or the authorised licensee of the copyright in the materials on this website. Unauthorised use of the materials, including reproduction, modification or distribution without Phoenix Trading’s prior consent is strictly prohibited.

The Phoenix Trading name and logo and all related product and service names are trade marks of Phoenix Trading and may not be used without Phoenix Trading’s prior written consent.


Whilst Phoenix Trading tries to ensure that all the material on this website is accurate, complete and up-to-date and that access to the website is always available. However errors may occur from time to time and Phoenix Trading accepts no responsibility for any inaccuracy or omissions in the material, and accepts no liability for any reliance you place upon it nor for any inability to connect to the website.

Phoenix Trading takes reasonable steps to exclude computer viruses from its website but it cannot guarantee their exclusion. You are advised to take appropriate precautions before downloading any information from this website and Phoenix Trading will accept no liability for any damage caused by downloading any viruses.

You hereby indemnify Phoenix Trading against any and all claims, losses, damages and expenses (including legal fees) arising out of your use of the website, or the materials on the website, to the fullest extent permitted by law.

Nothing in these Website Terms and Conditions shall exclude Phoenix Trading’s liability for death or personal injury resulting from its negligence.


Phoenix Trading reserves the right to amend these Website Terms and Conditions at any time.

If any part of these Website Terms and Conditions are held to be invalid or unenforceable, the validity or enforceability of the remaining provisions shall be unaffected.

These Website Terms and Conditions are governed by Australian law.

‘Phoenix Trading’ is a trading name of Phoenix Trading (Australia) Co Pty Ltd.       ACN 116 356 748.

Registered Address:

Phoenix Trading (Australia) Co. Pty Ltd
131 Womerah Ave
NSW 2010
A.B.N. 98 116 356 748

Correspondence Address:

Phoenix Trading
Unit 6
307-309 Merton Road
London, SW18 5JS
United Kingdom

Tel: +61 3901 63223 (calling from Australia) Tel: +64 3669 0700 (calling from New Zealand) Fax: +44 20 8875 9901
Please address all queries to: infoanz@phoenix-trading.co.uk  

©2016 Phoenix Trading. All rights reserved.